Helio SaaS · SaaS
Automating 60% of Support with Custom AI
A custom AI assistant that deflected 60% of support tickets while improving CSAT.
60%
Tickets deflected
+18
CSAT lift
4 mo
Payback
The Challenge
A scaling SaaS company was drowning in repetitive support tickets, burning out their team.
The Solution
We built a custom AI assistant grounded in their docs with human handoff and full analytics.
The Results
60% ticket deflection, 18-point CSAT increase, and 2 FTEs reallocated to high-value work.
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